We want you to love every piece you order. Shop with confidence knowing we stand behind the quality of everything we create—with hassle-free returns for 3 days and support every step of the way.
If you are unsatisfied with the size you purchased and would like to receive a different size, you can email us at eshop@madebymaestro.com. We will try to facilitate as much as possible.Return and Exchange
You will have 03 (three) days from the date of delivery to claim for the return or exchange if:
- The product is damaged, stained, defected, wrong or incomplete. The product(s) must be in original condition i.e. unused in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
- In case you receive an opened or unsealed box or packaging, please inform us immediately to avoid any claims.
- Provide all the required information to our representative, and if all the conditions of the exchange are met, we will facilitate the exchange purposes as much as we can.
- Exchanges during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
Please Note:
- In the unfortunate event that you receive a damaged or defective product, we kindly ask that you provide clear evidence, such as images or videos, showcasing the issue within 3 hours of delivery.
- Opened packaging cannot be exchanged or returned due to hygiene and safety reasons.
- The exact color and/or texture of products may vary from what is seen on screen and cannot be returned or exchanged for this reason.
- The policies listed above are applicable for orders delivered within Pakistan.
This step is mandatory for us to address your concern effectively.
Upon receiving your proof, our team will promptly investigate the matter and ensure an appropriate resolution is provided.
How do I Apply For A Return?
- To return an item, please email us at eshop@madebymaestro.com with the return reason and order details.
- There might be cases where our customer support team may require more information and/or evidence to understand and process.
- Once our customer support team approves the return, you will be requested to send the parcel to our official address.
- Please note that you are responsible for the cost of returning the items to us.
When Will My Return Be Processed?
- We aim to process all returns within 5-7 working days of receipt.
- During busy periods please allow up to 14 working days for your return to be processed.
Do You Offer Refunds?
- Unfortunately, we don't offer any refunds. However, In the case where we won't be able to offer an exchange or any solution, we may offer a refund via store credit/voucher (e-currency - which is only applicable ONLINE)
- We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit (usable on the website ONLY) shall be issued against the refused parcel once it has been received back at our Warehouse
- In cases where an article does not meet our quality standards, a voucher will be issued for future use once the remaining items in the order are shipped (for paid orders). If the entire paid order is canceled, the refund will be provided as store credit.
- The customer will be responsible for any changes in currency exchange rates.
- MBM will not be responsible for any difference in amount due to currency conversions
- The minimum period for processing store credit is 5-10 working days depending on the mode of payment
Voucher Redemption Policy
- Vouchers can be applied to purchases made through our official website, www.madebymaestro.com only.
- Each voucher is for ONE-TIME use only and is valid for a single transaction. Multiple vouchers cannot be combined while placing an order.
- Vouchers are non-transferable and cannot be exchanged for cash or credit. Any unused balance will not be refunded.
- Enter the voucher code at checkout in the “discount code” box. Only one code may be used per order.
- If the voucher value exceeds the total purchase amount, any remaining balance will be forfeited and cannot be used in subsequent orders.
- By redeeming a voucher, the customer agrees to these terms and conditions.
- For any questions or assistance with voucher redemption, please contact our helpline
International Orders
- Currently, MBM does not have a Return policy for international orders as all the products in the order are individually checked by the QC department before packing and handing over to the courier.
- If the customer refuses to accept the order at the time of delivery, MBM is not obliged to return, refund, or compensate them for the order.
- In special cases, if an exchange is approved, customers are required to dispatch and return our products to our operations facility based in Karachi, Pakistan to be further checked, and if any issue is found, the customer will be facilitated accordingly.
- Return and custom charges are to be borne by customers.
- Articles purchased on sale are not qualified for exchange or return.
Customized and Make to Orders
Customized orders include alterations and make-to-measure products CANNOT be refunded or exchanged. However, if you received an incorrect measurement, you could send us pictorial evidence of the error in alterations, and we will try to fix the issue.